Town’s volunteer fire unit takes a very professional approach

When a fire alarm sounds in the middle of the night, Hagerstown residents can take comfort in knowing that dedicated, well-trained people will respond — and quickly. To Fire Chief Rick Cole, this sense of community comfort is a source of great pride, as well as a tribute to the 24 other active members of the town’s all-volunteer force.
“We really do have a great group of guys,” says Cole, a lifelong Hagerstown resident who has been a member of the fire service for 19 of his 50 years. “We have several longtime members who have been on the force for more than 30 years; plus, we’ve been very fortunate lately to have several younger guys come forward and want to join.”
A zeal for public service is, of course, the lifeblood of any volunteer department, but members’ dedication isn’t the only thing that sets the Hagerstown department apart from other volunteer units. Professional-level training matters — as does a professional approach to the work.
“When guys ask about joining the fire service, we let them know from the very beginning what we expect of them,” says Chief Cole. “We want guys to be on the department for the right reasons — not just to wear the uniform or use the apparatus, but because they’re committed to really helping the people in their community. Also, they have to commit to the training. We have regular training at least once a month, and we also have some special training classes. We want people who are really going to take it seriously.”
This professional approach has paid off in tangible ways, earning the Hagerstown force an ISO Class-5 rating — according to Cole, “one of the best ratings that a volunteer department can get.” Annual ISO inspection takes into account such things as ongoing training of firefighters, the accessibility and volume of the local water supply, and the existence of mutual-aid agreements with fire departments in nearby communities.
Because the Hagerstown force scores high in all of these categories, local residents not only enjoy middle-of-the-night peace of mind, they also save some money. As a result of the department’s Class-5 rating, Hagerstown residents earn discounts on their homeowner’s insurance.
Admittedly, maintaining sufficient staffing can be challenging for an all-volunteer force, particularly in the current economic climate, which often forces many small-town residents to work many miles from their homes — and thus dangerously distant from the people who may need their help during the workday.
“It’s getting harder and harder to find guys who still work close to town,” says Cole, who himself commutes daily to Richmond, where he works as facilities manager for the Dunn Center. “Luckily, we do have several longtime members of our department who are retirees. They live right there in town and can respond quickly.”
Still, Cole and the other members of the department are looking to the future; they’re actively seeking younger residents who might want to join the force. One way of doing this, says Cole, has been to revive a project that had been abandoned some years ago — the Junior Firefighters Program.
In Junior Firefighters, teenagers spend time “shadowing” fire service volunteers during virtually all aspects of the work — except actual emergency runs. “We teach them everything we know about fire safety and fire department procedure,” Cole points out. “Hopefully, they’ll want to be members of the department when they get a little older.”
Two local boys are involved as cadets right now, Cole says. Both are 17, just one year shy of the state’s age requirement for full-time volunteer firefighters.
Even if they don’t sign up when the time comes, though, Cole says their time spent as Junior Firefighters will be valuable — to them and to Hagerstown.
“It isn’t just about looking for new guys to recruit,” Cole says. “We also do service projects and try to get them involved in helping their community any way they can.” One recent project, for instance, had the two cadets going into the homes of needy residents to install free smoke detectors and talk about fire safety.
For Cole — and, no doubt, for every volunteer firefighter — this emphasis on community service is what being on the force is all about.
“The chance to really help a person, that’s the real reward,” he says. “It’s not like a big-city department. When we respond to a fire call or get called to an accident scene, we usually know the people involved. They’re our friends and neighbors, and they know we’re there to help them. That’s a great feeling.”